ProductsPrivacy Policy
This Privacy Policy describes how we – Shypfort Ltd. (together with its affiliates – “Shypfort, Inc.”, and any other affiliate company as may be added in the future, “Shypfort”, “we”, “our” or “us”) collect, store, use and disclose personal information regarding individuals (“you”) who: (i) visit or otherwise interact with our primary website available at https://www.shypfort.com/ (and its subdomains), or any other website, webpage, e-mail, text message or online ad under our control (collectively, the “Site”); (ii) use Shypfort’s Logistic platform as as service (“Platform”), “Shypfort’s Driver App”, “Shypfort’s Dispatcher App” and dashboard, and any other web or mobile-based applications as may be made available from time to time (“Apps”), and the Shypfort application program interface, software development kit or other development tools (“APIs”) (collectively, the “Services”).
This Privacy Policy explains the types of information we collect from you or that you may provide when you: visit our Site, make enquiries, request a demo of our Services, sign up for our conferences or newsletters, or otherwise contact us (“Site Users”); use the Platform and Apps on behalf of a business which is Shypfort’s paying customer (the “Customer”) in your capacity as an: authorized employee or service provider of the Customer (e.g.: dispatcher) (“Authorized Users”); and Customer own mobile workforce to the Services or a third-party delivery services provider (e.g: driver) (“Mobile Personnel” or “External Carrier”, respectively, and collectively, “Mobile Personnel”) use our Services as an end customer of the Customer (“End Customer”). Your privacy is important to us, and we are strongly committed to making our practices regarding your personal information transparent and fair. Please read this Privacy Policy carefully and make sure that you fully understand and agree to it. You are not legally required to provide us with any personal information (defined below) and may do so (or avoid doing so) at your own free will. “Personal Data” or “personal information” means any information that can be used, alone or together with other data, to uniquely identify any living natural person. If you do not wish to provide us with such personal information, or to have it processed by us or any of our Service Providers (defined below) or sub-processors, please simply do not enter our Site or use our Services. This Privacy Policy forms part of our Terms of Service (the “Terms”). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms applicable to your use.
Table of Contents
1. Data Controller/Proccessor
Depending on the context of the Personal Data you provide and the activities undertaken by us, Shypfort may be the Data Controller or Data Processor of your Personal Data. Shypfort is the Data Controller of any Personal Data: submitted by or collected from the Site Users; submitted by Authorized Users upon the creation of the account, when they register Customer’s billing details for processing payment, and when they open a support request; automatically collected from Authorized Users device; obtained from other sources such as third party marketing, analytics and technology partners. Shypfort is the Data Processor of any Personal Data: submitted by a Customer concerning any of its Authorized Users and/or Mobile Personnel, or otherwise uploaded by the Authorized Users and/or the Mobile Personnel in connection with the use of our Services; submitted by a Customer concerning any of its End Customers or otherwise uploaded by the End Customers in connection with the use of our Services. In such instances where we are the Data Processor, our Customer shall be deemed the Data Controller of such Personal Data and we will only process such Personal Data on our Customer’s behalf and in accordance with its instructions, subject to our Terms of Service. The Customer will be solely responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control). If you are an End Customer, you should contact the Customer Service directly, for any requests or queries regarding your Personal Data, including accessing, correcting or deleting your Personal Data from the Services.
2. What information we collect and how is it used
This Privacy Policy details Shypfort’s practices for the Site
and Services it offers separately. In order to have the full
picture of our privacy practices, you need to read the
relevant section about the Site or Services you are using (see
below links) together with the rest of this Privacy Policy.
Site: If you are a Site User, please see here for more
information about the privacy practices in connection with the
use of our Site. Services: If you are
an Authorized User or End Customer of one of our Customers,
please see here for more information about the privacy
practices in connection with the use of our
Services.
3. Data Sharing
We will only share your Personal Data with third parties in the ways that are described in this Privacy Policy. We do not “sell” your personal information. Where we process personal information on behalf of our Customers, we use various sub-processors. A list of our current sub-processors is available here.
In addition, we may share your personal information with
different service providers that provide services to help us
with our business activities (such as customer support,
billing, operating the Site, opening and operating your
account as well as providing ancillary services and solutions)
(“Service Providers”). Specifically, the categories of
recipients with whom Shypfort shares personal information
include:
(i) hosting and storage services (such as Amazon Web Services
and Google Cloud Platform (GCP)); (ii) ERP system (such as
Netsuite) and other billing and payment processors and
vendors; (iii) CRM systems (such as Salesforce.com Inc); (iv)
data and cybersecurity services; (v) web analytics and
performance tools; (vi) mailing and communication systems
which may record some of our conference calls with prospective
customers (such as Zoom and Gong.io); (vii) marketing tools
for data enrichment, lead generation, and sales automation
(such as HubSpot); (viii) an HR management platform to
optimize our hiring.
Our business partners with whom we jointly offer products or
services. professional advisors, as necessary, such as
auditors, law firms, or accounting firms. regulators, courts
or competent authorities, to the extent such sharing of
personal information is necessary to:
(i) comply with
applicable laws, regulations and rules (including, without
limitation, federal, state or local laws), and requests of law
enforcement, regulatory and other governmental agencies, or if
required to do so by court order, or (ii) to exercise or
defend legal claims, or (iii) to enforce our terms and
conditions, other applicable terms of service, or other
agreements, or (iv) for other legal and security reasons and
to protect our Services and business. our corporate affiliates
in order to provide the Services prospective buyer, seller,
new owner, or other relevant third party as necessary while
negotiating or in relation to a change of corporate control
such as a restructuring, merger, acquisition, or sale or
transfer of our assets, or in connection with bankruptcy or
similar event. Recipients to which you have provided your
consent to us sharing or transferring your personal data
(e.g., where you provide us with marketing consents or opt-in
to optional additional services or functionality). Third party
integrations – Our Services may allow you to connect and use
certain external third-party products, services, or software
in conjunction with your use of our Services (“Third Party
Services,” and each, a “Third Party Service”). The provider of
these integrated Third Party Services may receive certain
relevant data about or from your account on the Services or
share certain relevant data from that account on the Third
Party Service with our Services, depending on the nature and
purpose of such integration. You acknowledge that your use of
such Third Party Service is governed solely by the terms and
conditions, acceptable use policy, privacy policy or any other
similar policy or terms of such Third Party Service, and that
Shypfort does not endorse, is not liable for, and makes no
representations as to the Third Party Service, its content, or
the manner in which such Third Party Service uses, stores, or
processes your data.
4. Cookies and Tracking Technologies
We may use cookies, pixel tags, local storage, Flash, and
other technologies to automatically collect information and
Personal Data and cross-reference it with other Personal Data
we have about you, when you access or use the Site, the
Platform via a web browser and/or the Apps. These
industry-standard technologies are essentially small data
files placed on your computer and other devices, which store
certain information on the browser or hard drive of your
computer and/or your mobile telephone device (“Local
Storage”).
It is easy to prohibit the Local Storage. Most devices and
browsers will allow you to erase cookies from your device’s
hard drive, block acceptance of cookies, or receive a warning
before a cookie is stored. In order to erase or disable the
Local Storage option in Flash you should use the settings
option of Flash according to the specific instructions
provided by the technology provider. However, if you block or
erase cookies, or change the settings of Flash, your
experience of the Site may be limited. Please note that unless
you block the acceptance of cookies, the Site will utilize
cookies upon your use of the Site (all unless it is required
by applicable law to provide a separate consent to use such
cookies, and in which case we will use such cookies only after
we receive your separate consent to such use and subject to
your right to withdraw such consent at any time). Cookies and
other Local Storage help Shypfort personalize the Site, and
to: distinguish you from other users, track clicks, and online
activity to estimate usage pattern and perform other
analytics; gather information about your approximate
geo-location to provide localized content; store information
about your preferences and the device or browser you are
using, and thereby customize, personalize, and improve the
Site; and prevent fraud and/or abuse of our Services.
5. Data Retention
We will retain your Personal Data for as long as required to provide the Site and Services and to perform the purposes for which the data was collected. If you are our Customer, we will retain the Personal Data collected from you in accordance with the contractual terms stipulated between you and Shypfort. You may instruct us to delete the Personal Data in your account following the termination of our contractual relationship, and we will make such deletion within 14 days from your request. All order information (including any Personal Data contained in such order) will be retained for a period of 90 days from the placement of each such order by an End-Customer. We keep database backups for a period of 30 days. In addition to the retention periods mentioned above, in some circumstances we may store your Personal Data for longer periods, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings, in which case this will generally be the length of the relationship plus the length of any applicable statutory limitation period under local laws.
6. Minors
Our Site and Services are not intended for children under the age of sixteen (16), and Shypfort does not intend and does not knowingly directly collect Personal Data from children. Children must not use our Site or Services, except where their parent or guardian has provided consent. If you use our Site or Services, you represent that you are at least sixteen (16) years of age and we reserve the right to request proof of age at any stage so that we can verify that. In the event that we become aware that you provided Personal Data in violation of the foregoing age limitation or applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at info@shypfort.com.
7. Data Security
We have implemented generally accepted industry standard technical, organizational and security measures, as well as internal procedures, to maintain the security and integrity of our Site, Platform and/or Apps and to protect your Personal Data from unauthorized access to it. Some of the Security measures that we employ include, without limitation: highly secure services design and implementation using state of the art encryption and architectures mechanisms, restriction of access to your Personal Information to individuals who need access to it in order to process it on Shypfort’s behalf and implementation of a secure permission management and auditing system using specific and proprietary firewall and network access filtering as well as security group mechanisms. Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that your Personal Data will be secure in all instances. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
8. Changes to the Privacy Policy
This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy. The most current version of this Privacy Policy will always be posted on this page. In case of any material changes to this Privacy Policy related to our use of your Personal Data in a manner different from that stated at the time of collection, we will make reasonable efforts to post a clear notice on the Site, Platform and/or Apps or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such material changes will take effect seven (7) days after such notice was provided on our Site, Platform and/or Apps or sent to you via e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” and your continued use of the Site and the Services on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
9. Contact Information
If you have any questions (or comments) concerning this Privacy Policy, please send us an email to the following address: info@shypfort.com.